Termsofservice

Last updated October 26, 2026

What this covers

These terms apply to every commission Fur Lab takes: heads, paws, partials and fursuits, along with any repair or refurbishment work. Where your written quote says something different from this page, I'll find a better way for you.

Quotes and slots

Your quote is based on the reference sheet and options you send me and stays valid for 30 days. Your slot in the build queue is reserved only once the deposit has cleared and until then the date is provisional.

I may decline any commission and may stop work on one if the terms below are not being met. If I decline before taking a deposit, nothing is owed either way.

Deposits and payment

• A 30% deposit reserves your slot and is non-refundable because it goes straight on materials for your project.
• You can pay the balance in monthly installments with a minimum payment each month. Tell me how long you expect to take and I’ll place you in the queue to match.
• Or you can pay in full up front (everything except shipping). The queue runs by payments received and complexity, so paying in full gets you a higher place in the queue.
• Your suit ships only once 100% of the price including shipping has been paid.
• I take payment in US dollars or euros by bank transfer, Wise, cryptocurrency, Cash App or Zelle. Prices are in US dollars unless your quote says otherwise.

If an installment is more than 30 days late and you have not been in contact, I may pause work and release your slot to the next project in the queue.

Changes during a build

You have 15 days to request changes to your commission including the colors, species or other design details.

After the 15-day revision period any further color or major design changes require an additional payment of 80% of the original commission price.

If you want to change the species entirely after the 15-day period, you will need to book a new commission.

Timelines

A build typically takes seven to eight months from order to delivery. Your place in the queue depends on when payments arrive, how complex the build is and whether you pay in full or in installments. If you need the suit by a specific date, tell me before you pay the deposit and I’ll tell you honestly whether I can make it.

If something outside my control like a supplier, a courier or illness delays the build, I’ll tell you as soon as I know. I don’t treat a missed estimate as a breach but I’ll always tell you rather than let a date pass quietly.

Shipping, duties and risk

Suits ship fully tracked and insured with the head packed in a hard case. Risk passes to you on delivery. Import duties, VAT and customs handling charges, where your country levies them, are the recipient’s responsibility and are not included in the quote.

I will not mis-declare the value of a parcel. If a parcel is lost or damaged in transit I’ll handle the insurance claim with the courier for you.

Cancellations and refunds

Before work starts: the 30% deposit is non-refundable and anything paid beyond it is returned in full.

Repairs and aftercare

Once your suit has shipped I’m happy to help with repairs, alterations or adjustments whenever you need them. You don’t have to be a previous customer to ask for a repair and I’m also happy to work on suits by other makers.

If you bought your suit from me you’ll get affordable repair rates as part of my aftercare.

Photos of your suit

I only publish photos of your suit in my portfolio, on this site or on my social media if you opt in and give me your permission. You can change your mind at any time, even years after your build, and I’ll take down what’s already up.

Privacy

I collect only what a commission needs: your name, contact details, measurements, delivery address and the reference material you send. I use it to build and ship your suit and for nothing else. I don’t sell it and I share it only with the courier who needs your address.

You can ask me at any time for a copy of what I hold about you or ask me to delete it once your commission is complete, and I will.

Conduct

I’m a one-person studio and I want the process to be pleasant for everyone. I’ll always be straight with you about cost, progress and problems. In return I ask you to reply within a reasonable time when I need a decision and I won’t continue any commission that involves harassment or abuse directed at me.